Service quality generally refers to a customer's comparison of service expectations as it relates to a company's performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry. (LumenLearning)
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Topic:
Sustaining Service Quality in New Environment in Automotive Industry
By Yuniadi Haksono Hartono (Alumni SGU MBA & Former Director of Comm. and External Affairs General Motors Indonesia )
Moderator: Moch. Riyadh Rizky Adam, ST, MSM (FBC Lecturer)
Wednesday, November 25, 2020 - 4.00 PM
Registration: bit.ly/businessclinicsgu
Link Zoom : https://us02web.zoom.us/j/86250718312?pwd=MkdxMWJjZDFpc2FEK2ZMV0NoQ2wxZz09
Meeting ID : 862 5071 8312
Passcode : 251120
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